A blog about changemaking in transport
The Economic Case for Mini Switzerland
Is there an economic case for Mini Switzerland? If so, what is it?
Today’s post argues that the economic case is built around agglomoration (i.e. making urban centres more economically productive) and on preventing the brain drain from rural areas.
Today’s is the first of two parts; next week, we look at a differerent approach to case-making Mini Switzerland.
Lessons from Italy
Italy’s my favourite country in the world, but their transport system does not feel like it was designed for customers.
Here are three case studies which, I believe, are a toxic mix of managers never actually using their own services - and managers being overfamiliar and not being able to see things through customers’ eyes.
As the public sector takes more control in the UK, there are lessons to learn.
What the Privatised Railway Got Right: Fares
Train fares are a disaster, right?
Well, not wrong!
But before we throw the baby out with the bathwater, worth checking for some good principles amongst the mess.
Transport as an experience
Making transport an experience could improve the economics of rural transport
The “Guiding mind”
The "Guiding Mind" is meant to ensure that train companies focus on the customer. But will the "Guiding Mind" itself be focused on the customer?
The Class 800 debacle
Railway customers had a bad week. It wasn’t just Hitachi: it was also down to historic systems, processes and culture - and these things can be changed