All BLOG posts
Transport as an experience
Making transport an experience could improve the economics of rural transport
The “Guiding mind”
The "Guiding Mind" is meant to ensure that train companies focus on the customer. But will the "Guiding Mind" itself be focused on the customer?
The Class 800 debacle
Railway customers had a bad week. It wasn’t just Hitachi: it was also down to historic systems, processes and culture - and these things can be changed