Today’s podcast is all about change, but it’s not primarily the sexy kind of technological change that we often think of when we think about change.

It’s about culture, community and people - but it’s the stuff that makes the difference between success and failure in the transport sector.

Jane Cole, MD of Blackpool Transport, describes the changes she’s made happen and how empowerment, community focus and investment have transformed the transport service in one of the most deprived towns in Europe.