𝗞𝗮𝘁𝘆 𝗧𝗮𝘆𝗹𝗼𝗿, 𝘁𝗵𝗲 𝗖𝗘𝗢 𝗼𝗳 𝗳𝗲𝗿𝗿𝘆 𝗼𝗽𝗲𝗿𝗮𝘁𝗼𝗿 𝗪𝗶𝗴𝗵𝘁𝗹𝗶𝗻𝗸, has worked in three different transport modes, but always for a private firm. In today’s episode, she gives a powerful defence of the role and value of the private sector in transport.

She also describes what customer-focused leadership looks like and emphasises the importance of empowerment.

Katy is clear, articulate and passionate about both the importance of customer excellence and private sector discipline in delivering it. At a time when the political climate is in the opposite direction, it’s great to hear the argument stated with such clarity.

The bus strategy is great but the Williams-Shapps review is not. In her last few weeks at Go Ahead, Katy Taylor talks candidly