Last month, I hosted a special webinar for Transport Focus on Customer Experience in GBR.

Specifically, what will it look like if GBR is a customer experience disaster - and how do we stop that from happening?

The specific goal was to avoid that happening by having the difficult conversations we need to have now, so we don’t need to have them then.

As I was hosting it, I thought my Freewheeling Podcast listeners would love it, so here it is!