Most organisations use management consultants in the wrong way for the wrong reasons.

Today’s post is about how I learned the right way to use them - and includes real-life examples of getting it wrong.

Some decisions are like haircuts: easy to change. Others are like tattoos: permanent, visible, hard to undo. Major infrastructure projects fall firmly in the tattoo category.

In a previous post, I advised that for “haircut” projects, we should just get on with it.

But what do we do about “tattoo” projects? That’s what today’s post is about.