A blog about changemaking in transport

Transport Thomas Transport Thomas

GBR Urgently needs a Brand Strategy

The trains are being painted but it’s not yet clear what the brand is meant to mean.

Brand strategy is not an afterthought - it’s a fundamental driver of customer experience. It should be one of the first and most important decisions.

And - this is crucial - brand strategy is not the same as org structure.

Read More
Business Thomas Business Thomas

13 Ideas for getting Government moving again

We’re about to have a new Prime Minister. That now seems highly likely.

And the reason couldn’t be clearer: there’s a consensus, across the board, that Keir Starmer has moved too slowly on too many things.

So what needs to change under his successor?

Well, a big part of it is the way Government works.

Here’s a Baker’s dozen of ideas…

Read More
Thomas Thomas

DfT Was Right Not To Let Too Much Fairness Get In The Way

The DfT funded Mini Switzerland without a published funding pot or transparent criteria.

Good!

Being able to react to an idea with pace and agility is exactly what we need from Government in an era when the public doubt the state’s ability to deliver.

Too much procedural fairness can stifle outcomes - without actually being fairer.

Read More
Transport Thomas Transport Thomas

Better Connected Would be Better with Targets

Lots of people have asked me to share my thoughts on Better Connected, the Government’s new Integrated National Transport Strategy.

So here they are…

The summary: great that it exists at all, good as a first step but there’s much more needed to create a strategy that will actually integrate transport.

Read More