A blog about changemaking in transport

Thomas Thomas

Complexity isn’t the issue with train fares

There is a consensus that rail fares are too complex.

There is a lot of truth to this but it’s nuanced.

It’s very important we understand this nuance otherwise we’re in danger of fixing the wrong things.

The problem isn’t exactly complexity, the problems are cognitive effort, jeopardy and arbitrariness.

Let me explain by means of a visit to Boots.

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Transport Thomas Transport Thomas

A Tale of two Commutes

Last week, I commuted into both Manchester and London.

The experiences reveal why most UK cities have low productivity - and what needs to be done to deliver economic growth again

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